Privacy Policy
Vadivam Heritage Effective Date: 1st May 2026
Introduction
Vadivam Heritage is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.vadivamheritage.com or interact with us via phone, email, or social media. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Name and contact details — provided via contact form, WhatsApp, phone, or email — to respond to your enquiry or order
- Order and payment information — collected during purchase — to process and fulfil your order
- Delivery address — provided when placing an order — to arrange shipping
- Design preferences and ideas — shared during custom consultations — to create your bespoke piece
- Website usage data — collected automatically via cookies and analytics — to improve website performance
- Social media interactions — via Facebook or Instagram — to respond to messages and enquiries
2. How We Use Your Information
We use your information to respond to enquiries and requests, process and fulfil orders including custom commissions, arrange delivery, send important order updates, improve our website and services, send promotional communications only with your prior consent, and comply with legal obligations under applicable Indian laws.
We will never sell, rent, or trade your personal information to third-party marketers or advertisers.
3. Cookies & Analytics
Our website uses cookies to enhance your browsing experience. We may use tools such as Google Analytics to gather anonymised data on page views, visit duration, and traffic sources. Essential cookies help the website function correctly. Analytics cookies help us understand visitor behaviour. You can disable cookies through your browser settings at any time without affecting your ability to use the site.
4. Sharing of Information
We do not share your personal data with third parties except in the following cases: delivery partners (name and address only, for shipping purposes), payment processors (to securely handle transactions — we do not store card details), legal obligations (if required by law or court order), and business transfers (in the event of a merger or acquisition).
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
6. Data Retention
Order and transaction data may be retained for up to 7 years for accounting and legal compliance. Enquiry and consultation records are retained for up to 2 years after the last interaction. Marketing opt-in records are retained until you withdraw consent. Website analytics data is anonymised and retained as needed.
7. Your Rights
You have the right to access a copy of your personal data, correct inaccurate information, request deletion of your data, object to or opt out of marketing communications, request your data in a portable format, and withdraw consent for data processing at any time.
To exercise any of these rights, contact us at Hello@Email.co or call +91 63858 89213. We will respond within 30 days.
8. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will promptly delete it.
9. Links to Other Websites
Our website may contain links to external sites including Facebook and Instagram. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices of external sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website after updates constitutes your acceptance of the revised policy.
Contact Us For any privacy questions or concerns: Email: vadivamheritage@gmail.com
Phone: +91 63858 89213
Website: www.vadivamheritage.com/contact-us