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General Question
Frequnetly Asked Question Based From Our Clients
Vadivam Heritage is a traditional wood carving studio based in Salem, Tamil Nadu. We specialise in handcrafted wooden statues, wall panels, temple carvings, decorative art, and custom wooden pieces made by skilled artisans.
We are based in Salem, Tamil Nadu, India. You can reach us at +91 63858 89213 or via our website at www.vadivamheritage.com.
Since every piece is handcrafted, slight variations in grain, texture, and colour are natural and expected. These are signs of authenticity, not defects. No two pieces are exactly alike.
Yes. Temple carvings and religious art are one of our core specialities. Each piece is crafted with devotion, detail, and deep reverence for tradition.
Yes, we ship pan-India. We also ship internationally — contact us for international shipping rates and timelines.
All items are carefully and securely packed to ensure safe delivery. Fragile and large pieces receive extra protective packaging.
Please inspect your order at the time of delivery and report any damage to us within 7 days of receipt. We will assess the situation and arrange a replacement or resolution.
Yes, we welcome bulk orders for temples, hotels, interior designers, and businesses. Contact us directly to discuss your requirements and pricing.
The timeline depends on the size and complexity of the piece. We will give you an estimated timeline during the consultation before work begins.
Yes, an advance payment is required to confirm and begin a custom order. The remaining balance is due before delivery or collection.
Once work has started, cancellations may not be possible or may be subject to a cancellation fee. We recommend discussing all requirements clearly before confirming the order.
We use premium quality, carefully selected timber suited to the type of carving. Our artisans choose wood based on grain, durability, and the nature of the piece being created.
Payment methods will be communicated at the time of your order. We accommodate standard payment options for your convenience.
Returns are handled on a case-by-case basis. Custom pieces cannot be returned unless there is a clear defect in craftsmanship. Natural wood variations are not grounds for return.
Approved refunds are processed within 14 business days via the original payment method.
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